We ship to almost every country in the world, and we accept returns from every country in the world (subject to the conditions below).
EarBuddies™ products are dispatched from Monday to Friday, except on English Public Holidays (usually 8 days per year). We do our best to send out all orders received by 15:00 (UK time) the same day. Orders received after this cut-off time will usually be dispatched on the next business day.
All goods are verified as sealed, photographed, and weighed prior to dispatch. You will receive an automated email with tracking information when your item is shipped.
It is your responsibility to provide the correct address; this includes providing a PO Box where one required is by your country’s postal service (specifically United Arab Emirates (UAE) and Qatar), and avoiding using a PO Box address if shipping to the country uses the Royal Mail International Signed Service, and International Tracked & Signed Service, and there will not be anyone present to sign for the item (you can find out which Royal Mail service is available in your country by using the ‘Shipping Rates Calculator’ on the ’Shopping Cart’ page).
All Goods : All goods are carried according to the Terms and Conditions of Royal Mail (www.royalmail.com). If no-one is available to receive the item (and provide a signature, in some countries), your items will usually be taken back to the local delivery office to await re-delivery or collection. An attempt to deliver will be considered equivalent to a delivery. We cannot be responsible for delays or losses incurred as a result of an incorrectly supplied address, failure to accept the goods when delivery is attempted, or failure to collect the goods from the local delivery office within the stipulated period.
Within the UK : Goods within the UK are sent using the Royal Mail Tracked 24 service. Please note that your items may be delivered on a Saturday or Sunday. You can monitor progress using the tracking information. If you believe there is a problem with your delivery, you can contact Royal Mail to request an update. In the unlikely event of non-delivery, or other issue, you must notify us within fourteen days of ordering using our contact form.
Outside the UK : We ship to almost every country in the world, using the Royal Mail International Service. This service uses the Postal Authority of the delivering country; that is the service that delivers your daily mail. From the international delivery point in the destination country, the package is in the hands of your national delivery service. You can monitor progress using the tracking information. If you believe there is a problem with your delivery, the best solution would be to contact your national delivery service and / or customs, and ask them to find the tracking number on their system. In the unlikely event of non-delivery, or other issue, you must notify us within 30 days of ordering using our contact form.
Customs and Charges : Neither EarBuddies nor Royal Mail have any control over fees and charges levied by international customs authorities in the EU or worldwide, and these remain the responsibility of the recipient. We (EarBuddies) are based in the United Kingdom (UK). Since the UK left the EU on 31st December 2020, EarBuddies no longer charge VAT on sales to European countries. However, VAT, customs duties and handling fees may be applicable on goods entering the EU from the UK, and may be charged directly by the Customs Authority in your own country.
Estimated Delivery Times : These are shown in the ‘shopping & shipping’ section of our help menu. Please note that Saturdays, Sundays, UK Bank Holidays and Holiday/Festival and Religious Days in all countries of delivery are not considered working or business days. The day of dispatch is not included in delivery estimates. In calculating delivery times, it may also be necessary to make allowance at Christmas and New Year periods, when all postal systems are very busy. We cannot be responsible for postal service delays of any sort, service interruption due to severe weather, airline failure, or customs processing, and we give no guarantees nor offer compensation for delay in dispatch or delivery. We make every effort to allow as many customers as possible worldwide to purchase EarBuddies products. We hold no sway, however, over the Customs handling in individual countries, or the processing of international packages in the country of delivery. If the postal system in your country is poorly established or unreliable, we recommend that you purchase through a Shop and Ship Service such as Aramex.
3. Returns & Refunds
We accept returns from every country in the world, in accordance with our ‘Returns & Refunds’ policy.
4. Changes To Our Delivery and Returns Policy
5. Last Modified
The Terms and Conditions and the Delivery and Returns Policy were last modified on 9th May 2023.