The most important information about EarBuddies® is included in the main body of the website.
Please ensure you have read the information in the main body of the website before looking for the
answer to your question below.
The most important information about
EarBuddies® is included in the main body
of the website. Please ensure you have read the information in the main body of the website before looking for the answer to your question below.
For most babies, the question is purely a matter of appearance, and so the decision to splint is entirely up to you as a parent.
The only exceptions would be:
Ears which are squashed or folded over at birth can unfold and regain their shape somewhat, if not completely. If an ear is not back to normal at 48 hours after birth, it should be splinted.
We are not able to give individual medical advice or comment on photos, but you can click here to see which problems EarBuddies can correct.
If your baby's ear condition does not appear in our guide of common problems, you can book a consultation with an EarBuddies Professional. Currently not all healthcare professionals, including paediatricians, doctors and even plastic surgeons, are well informed about neonatal splintage (as is noted in the medical literature). We are working to increase awareness amongst the wider healthcare profession, but in the meantime, we would advise you to be sceptical if you are told there is nothing you can do. If your doctor is not well informed about neonatal splintage, (a doctor cannot be an expert in every area!), please direct him/her to the independent medical literature on the following page.
Stick-Out Ears, Lop Ears, Rim Kinks and Fold-Over Ears are easier to correct than Stahl’s Bar, Cryptotia, Stick-Out Lobe and Conchal Crus. Cup ears are the most difficult to correct, since there is a lack of tissue in the rim. If you start early and splint for the recommended times, then almost all Stick-Out Ears, Lop Ears, Rim Kinks and Fold-Over Ears can be corrected, and most Stahl’s Bars, Cryptotia, Stick-Out Lobes and Conchal Crus can be corrected. Even if splintage does not begin until baby is Older, in most cases splintage can effect a significant improvement, although the time required is longer and more perseverance is required. Every case is different, and we do not give guarantees, but the results show that diligence and persistence is really worthwhile in almost all cases.
We would advise you to be sceptical if you are told “not to worry”, or that neonatal splintage “won’t work”. Not all healthcare professionals, including paediatricians, doctors and even plastic surgeons, are well informed about neonatal splintage (as is noted in the literature on the following page). We are working to increase awareness amongst the wider healthcare profession and we would be grateful if you would direct your doctor/healthcare professional to the link above if you feel you have been misinformed or ill-advised (a doctor cannot be an expert in every area!).
There is a huge amount of information on this website about EarBuddies and neonatal splintage. If, after reading the information on the website, you believe your baby is outside the ’normal’ range considered to be suitable for EarBuddies, we would highly recommend a consultation with an EarBuddies Professional.
The splints are specially shaped so that the likelihood of entering the windpipe or gullet is very small, but you should always be absolutely sure that the splint is properly and securely fixed using the recommended Adhesive Tapes we supply. Other tapes may be inferior and may not properly fix the splints in place.
The length of splinting should be calculated from the actual date of birth, since this is the point at which the influence of mum's hormones on the hardening of the cartilage is mostly removed, even in breast-fed babies.
The earlier splintage begins, the quicker and easier it is, but many parents have achieved great results at this age. You will need to splint for longer, and you will need more patience and perseverance at this age than if you had started from birth. We would strongly recommend you purchase the Premium Pack, and begin splintage as soon as possible.
Early splintage is always best, but even starting as late as 18 months may not be too late, especially if baby is still breastfed, as this keeps the ear cartilage softer for longer. When EarBuddies were first introduced in 1995, we said that splintage was effective in babies of up to 6 months, but the results have consistently shown that splintage can be effective in babies much older than this. We have had parents report success with splintage starting at 4 years old and independent research into splintage in Japan shows that it can be effective in much older children and even in teenagers. However, the level of success achievable is heavily dependent upon perseverance and we would only recommend that you begin using EarBuddies after your baby is 18 months if you are prepared to be very persistent.
We call babies 'Newborn' from birth until 1 month old. We call babies over one month of age 'Older Babies', with the exception of babies who are born prematurely. Babies who are born two weeks prematurely are considered to be Older Babies at 5 weeks, babies born one month prematurely are considered to be Older Babies at six weeks of age, and so on.
Older Babies may have the co-ordination to put their hands up to the sides of their heads, and could pull at the splints. Ensure SuperWide Tape is included in your order to hold the splinted ear to the side of the head. If your baby has the dexterity to get their fingers under the tapes, you will find it helpful to put a strip of Wide Tape at the top of the ear, to close off the groove between the ear and the side of the head (see Step 6 of the Fitting Guide), to discourage any ear tugging, for example, during teething.
Firstly, we would recommend the Premium Pack for babies over 1 month old; it contains the Basic Kit plus additional supplies required for a longer splintage period including extra Adhesive Tape, Adhesive Remover Wipes, Barrier Film and a custom baby hair shaver.
Baby’s skin becomes greasier and sweats more with age, so make sure baby’s ears are thoroughly clean and dry before fitting (see Step 2 of the Fitting Guide).
Ensure SuperWide Tape is included in your order to hold the splinted ear to the side of the head. Older Babies may have the co-ordination to put their hands up to the sides of their heads, and could pull at the splints. If your baby has the dexterity to get their fingers under the tapes, you will find it helpful to put a strip of Wide Tape at the top of the ear, to close off the groove between the ear and the side of the head (see Step 6 of the Fitting Guide), to discourage any ear tugging, for example, during teething.
Independent research into splintage in Japan shows that it can be effective in much older children and even in teenagers. However, in some of the case studies, the splints were worn for twelve months up to several years. Such extremes of use require exceptional dedication and would be less acceptable in Western society.
The alternatives to EarBuddies are either surgery, or camouflage (usually hiding the ears with a hair style). Surgery is best undertaken from the age of five years, when the cartilage is hard enough to prevent the stitches from "cheese-wiring" through it, and hopefully before the child is teased. Whilst prominent ears are relatively easy to fix for an experienced surgeon, other ear conditions described here are considerably more difficult to correct.
Plastic Surgeon David Gault FRCS is one of the world's foremost experts on the external ear, and developer of EarBuddies. Because of the risk of haematoma and ensuing infection after pinnaplasty (otoplasty) with some surgical techniques, he recommends the Gault technique for correction of prominent ears. This has been independently verified to be the most reliable and safe approach. The outer external surface of the ear is untouched and the surgical correction work is undertaken only on the posterior, hidden surface of the ear. However, David Gault FRCS says “Although safe surgery is good, no surgery is better”.
EarBuddies splints are made of medical grade silicones and inert metals.
To ease the process at every step, we recommend the Premium Pack, especially if your baby will be older than 1 month when the EarBuddies are fitted. The Premium Pack includes the Basic Kit plus all the supplies you need for the best possible result.
In almost all cases, the Basic Kit contains enough Adhesive Tape to correct both ears in a newborn (less than 4 weeks old when EarBuddies are fitted), but the additional products in the Premium Pack will make the process easier, which will increase the likelihood of success. If your baby will be older than 4 weeks when the EarBuddies are fitted, you will need to order the Premium Pack or purchase additional Adhesive Tapes.
We believe that 'all children around the world should grow up comfortable and confident with their ears'. Although it is always easier to fit EarBuddies with all the products in the Premium Pack, we make the Basic Kit available on it’s own so that the opportunity to correct neonatal ear deformity is available to as many children around the world as possible.
A longer period of splintage may require extra Adhesive Tape and Adhesive Remover in addition to the Premium Pack. The quantity of supplies required varies in each individual case based on the length of splintage period, the type of ear problem, the properties of your baby's skin, your ability to keep the tapes dry, rate of progress, etc. As a rough guide, most parents use 1 or 2 additional packs of SuperWide Tape (each containing two pouches of tape) per month of splinting (assuming both ears are splinted).
The SuperWide Tapes are the cheapest way to buy the tape, and they can be cut into strips to make the Narrow Tapes (which hold the EarBuddies Splint to the ear), or used uncut to hold the splinted ear to the head. However, if you are likely to find that cutting the tape is too fiddly, you can buy extra supplies of Wide Tapes, Narrow Tapes or both, which will save you the bother.
The medical grade, latex-free, sterile Adhesive Tapes we supply are tough enough to hold the ear in place, but gentle on the skin and hypoallergenic. Do not use inferior tape - without the correct hypoallergenic, tensile and adhesive properties, skin shear, inflammation and soreness is likely, and the correction will be much slower and less successful. To find out more about our the Adhesive Tapes we supply, click here.
All EarBuddies splints are the same size. However, like fingerprints, all ears are unique, and EarBuddies splints should be manipulated to fit the required shape (see Step 5 of the Fitting Guide).
EarBuddies splints come in only one size, and are used by some surgeons in adult ears post-surgery, so there should be no problem with the size of the splint in a baby's ears, even if they are large. The “active area” of splinting takes place between positions B2 and B4 (see Fitting Guide), and particularly around position B1. The top of the scaphal hollow of the ear is used only to “store” the redundant length of the splint in smaller ears. In larger ears, you should place the midpoint of the splint between position B1 and position B3, and apply the tapes as directed, in the order directed.
In very premature babies the ears will indeed continue to grow until 28 weeks of age. The curved end of the splint should be placed in the usual position and any over-length portion can be positioned over the lobe. The splint should never be cut to reduce its length.
Whilst some parents report success (and a trouble free splintage period) when reusing old splints, we do not recommend it and take no responsibility for the denaturing of old materials.
The splints are only available as part of the Basic Kit or Premium Pack, and we are not able to supply splints individually. The Basic Kit is therefore the cheapest way to buy the splints. You can purchase a Basic Kit in our Online Store.
A longer period of splintage may require extra Adhesive Tape and Adhesive Remover in addition to the Premium Pack. The quantity of supplies required varies in each individual case based on the length of splintage period, the type of ear problem, the properties of your baby's skin, your ability to keep the tapes dry, rate of progress, etc. As a rough guide, most parents use 1 or 2 additional packs of SuperWide Tape (each containing two pouches of tape) per month of splinting (assuming both ears are splinted).
The SuperWide Tapes are the cheapest way to buy the tape, and they can be cut into strips to make the Narrow Tapes (which hold the EarBuddies Splint to the ear), or used uncut to hold the splinted ear to the head. However, if you are likely to find that cutting the tape is too fiddly, you can buy extra supplies of Wide Tapes, Narrow Tapes or both, which will save you the bother.
We would recommend that both ears are splinted if either sticks out even slightly, since as the cartilage hardens the ear is likely to protrude more. However, ear deformity is often asymmetric, and if one ear is completely normal then you need only apply the splint to the abnormal ear.
The splint acts to reform the normal antihelix and scaphal hollow. This is the part of the ear which naturally allows it to sit against the side of the head. It should not cause the ear to look abnormally 'stuck' to the side of the head, and the match of the two ears should improve greatly.
No - merely taping an ear back without the splint in place is not effective, and can cause kinking, flattening or notching of the rim of the ear, which may not become noticeable until later in life. EarBuddies splints work by resetting the tendency of the cartilage to push the ear out from the side of the head. The pressure of the splint in the scaphal hollow actually reforms the antihelix (antihelical fold), which is usually missing or abnormal in prominent or misshapen ears.
If eczema is present behind the ears, it may make the use of EarBuddies more complicated and we would recommend taking advice from a paediatric dermatologist.
If you decide to use EarBuddies whilst your baby has eczema behind the ears, be aware that skin maceration is possible when two surfaces are closely in contact, causing the skin to swell and become red (you may find it helpful to read the information on inflammation below). Check the area regularly (with the tapes in place) to ensure that the eczema-irritated skin is not becoming increasingly inflamed. When you change the tapes, we would recommend using Medihoney to soothe the skin, and allowing the area to ‘air’ before reapplying the tapes.
Cavilon Spray creates a barrier film which may be very helpful in preventing moisture reaching the eczema-affected area and causing maceration.
Paradoxically, children who develop a tissue reaction, and children with eczema, often achieve a better, quicker result, perhaps because the influx of prostaglandins into the inflamed area has a beneficial effect in speeding up cartilage maturation (the hardening process).
It is normally perfectly possible to wear both an orthotic helmet and EarBuddies splints.
The safest thing would always be to wait until the EarBuddies splintage period is finished. However, if the ears are prominent ONLY, and do not need to be treated for any other conditions, you should be able to fit the EarBuddies Splints and Adhesive Tape without covering the lobe, and there should not be a problem with a piercing of the lobe of the ear (see the picture for appropriate tape placement).
If the ears need to be treated for other conditions, such as Stick-Out Lobe, the Adhesive Tape will need to be fitted lower down the ear and will likely cover the lobe; we would strongly advise against having ear piercings in place in this situation.
Very many thousands of baby ears have been treated safely and successfully by parents (and grandparents!), and in over twenty years of worldwide sales, we have never had an ear which has ended up worse as a result of splinting. We know that new parents have quite enough on their plate without having to splint, but if you can save your baby an ear operation costing on average £5,000 in the UK, or teasing and self-confidence problems in the future, it will all be worth it. If you read the instructions thoroughly and persevere, the long-term results will far outweigh the short-term inconvenience. If you want further reassurance, see the results menu for feedback from other EarBuddies parents.
Yes. Over 98% of EarBuddies are fitted by parents themselves, and EarBuddies were designed with this in mind, but if you would prefer to have professional help, see the following page to find your nearest EarBuddies Professional.
We are not able to give individual medical advice or comment on photos. In the first instance, have a look at which problems EarBuddies can correct, and read the ‘How it Works’ page for a good base understanding of neonatal splintage.
If you still think you need specialist advice, or would prefer to have EarBuddies fitted by a Professional, please see the Professional Fitting page.
Yes - for the splint to exert sufficient pressure on the cartilage folds of the ear, it is necessary to tape the ear to the side of the head. Simply taping a splint to the ear will have little or no effect in reshaping it.
The Wide/SuperWide Adhesive Tape used to hold the ear back against the side of the head should be fixed so that it exerts sufficient pressure on the splint to reform the cartilage folds of the ear without being stretched or pulled very taut. Tape which is too loose will not reform the ear shape, and tape which is applied under excessive tension may cause the delicate skin to shear or blister.
The Adhesive Tapes that EarBuddies supply are breathable to reduce the trapping of moisture. There is no evidence to suggest that covering the external auditory meatus (ear canal) with our thin, breathable tapes affects a baby’s hearing or speech development.
If you still feel concerned, when you next change the tapes, leave a small gap between the tapes for peace of mind.
In newborn babies, the waxy birth coating over the skin can remain after birth, and this can prevent the tapes from sticking well. In older babies, moisture from the developing sweat glands and sebaceous glands can prevent the Adhesive Tapes from sticking as well as they should.
In both cases, ensure the ear and surrounding area is thoroughly clean and dry before refitting (see Step 2 of the Fitting Guide). Be sure to use our medical-grade, hypoallergenic, breathable Adhesive Tapes for a strong fix. We would also recommend that Cavilon Barrier Film is also used in this situation. Cavilon provides a layer of Barrier Film to protect baby’s skin, and also helps the Adhesive Tapes to stick better.
Change the tapes if they are wet or are no longer doing their job, but not simply because they look a little dog-eared and grubby. By the first time you do this, you should see the beginnings of what can be achieved. If EarBuddies are fitted within the first week or so after birth, you can usually make a single tape application do the trick, but in babies older than two to three weeks, you will normally have to change the tapes at least once.
If the Narrow Tapes are well fixed, but the Wide Tape has become loose, you can change just the Wide Tape. We recommend leaving the part which is well-adhered in place, trimming the non-adherent part, and then attaching a new tape over the top (provided the skin looks healthy and dry). This can allow good fixation for another few weeks, after which the whole lot can be soaked off in the bath. In newborns, in particular, the tapes can stick so well that they are difficult to remove, and in this case, we recommend Adhesive Remover Wipes.
EarBuddies should be worn 24/7 if possible, but if you need to change the tapes, bath time is a good time to do it. On the other hand, if the tapes are well-stuck and you don’t get them wet, you don’t have to change them at every bath-time.
Some parents use a small plastic shower cap but you must ensure that it does not go over baby's face.
It is best to remove the splints before swimming, in case they are lost in the pool. Make sure you refit the splints as soon as possible, as you can quickly lose the benefit of the correction, particularly early in the splintage period.
If you decide to remove the splints for the entire holiday, it would be prudent to add at least double the amount of time missed to the total length of the splintage period.
Do not use water hotter than hand-washing temperature as it can denature the silicones of the splint. Do not use household soaps or other household cleaners to cleanse the splints as a residue can remain and cause skin irritation. If you need to clean the splints, wash them with warm water and baby soap.
EarBuddies only supply medical-grade, hypoallergenic and sterile Adhesive Tape. True allergy to these Adhesive Tapes is extremely rare, even in children with sensitive skin. If baby’s ear appears to be inflamed, this is far more likely to be caused by trapped moisture. See the FAQ below for information on how to deal with inflammation.
Firstly, we would recommend the Premium Pack for babies over 1 month old; it contains the Basic Kit plus additional supplies required for a longer splintage period including extra Adhesive Tape, Adhesive Remover Wipes, Barrier Film and a custom baby hair shaver.
Baby’s skin becomes greasier and sweats more with age, so make sure baby’s ears are thoroughly clean and dry before fitting (see Step 2 of the Fitting Guide).
Ensure SuperWide Tape is included in your order to hold the splinted ear to the side of the head. Older Babies may have the co-ordination to put their hands up to the sides of their heads, and could pull at the splints. If your baby has the dexterity to get their fingers under the tapes, you will find it helpful to put a strip of Wide Tape at the top of the ear, to close off the groove between the ear and the side of the head (see Step 6 of the Fitting Guide), to discourage any ear tugging, for example, during teething.
The splints are best worn 24 hours a day; they are made to be comfortable, and your baby should be able to sleep on a splinted ear untroubled. Older babies who are teething may appear more fretful than usual. The most common problem related to EarBuddies is hair is prickling beneath the tapes and causing unnecessary irritation.
When changing the adhesive tapes, and prior to bathing, remember to shave any hair that has grown since you last fitted the tapes, to prevent new hair growth prickling beneath the tapes.
EarBuddies only supply medical-grade, hypoallergenic and sterile Adhesive Tape. True allergy to these Adhesive Tapes is extremely rare, even in children with sensitive skin. If baby’s ear appears to be inflamed, this is far more likely to be caused by trapped moisture. See the FAQ below for information on how to deal with inflammation.
If the end of the splint (at the top of the ear) won’t stay in, then you may need to twist it further inwards, so that when you lay the EarBuddies splint on the table it no longer lies flat. Remember that if you look at your baby's head from above, it is an ellipse, not a rectangle, and so the splint should ideally not only follow the curve of your baby's ear, but also the overall curve of the side of the baby's head.
If the splint is causing any rubbing or an indentation on your baby’s ear, it has been fitted wrongly and needs to be remoulded to fit your baby's individual ear shape. Please see diagrams and videos in Step 5 of the Online Fitting Guide.
The type of redness shown in the picture looks to be ‘capillary injection’, and is essentially local blood vessel swelling in the area. This may be a natural response to the change in the shape of the cartilage framework, which is entirely normal. However, if the area becomes increasingly red or swollen, then this may be a sign of inflammation, and we would recommend removing the tapes and splints, and allowing the area to settle before continuing with splintage.
A bad odour could result from a build-up of skin debris, usually in the groove behind the ear, or it may indicate inflammation or infection. A build-up of debris can in turn cause inflammation, and if allowed to persist, this can lead to infection. A smell can also occur if you allow the tapes to become wet and absorbent. Regardless of whether the problem is a build-up of skin debris, inflammation or infection, you should immediately remove the splints and adhesive tapes, and follow the instructions in the FAQ related to inflammation below.
Although it is very uncommon, inflammation can occur during the splintage process. Most often it is behind the ear, and occasionally under the splint. It is caused by skin maceration as a result of moisture (sweating, bath water, dribble or posset). A layer of moisture between the two surfaces closely in contact can cause the skin to swell and become red. If the inflammation is allowed to persist, the skin’s surface can break down and start to weep, and can even become infected. Some skins are more sensitive to moisture than others.
Remove the tape and splints as soon as you notice inflammation, and allow the area to heal fully (Medihoney can help to soothe the skin). Wash the splints with warm water and baby soap, then continue with splintage using fresh Adhesive Tape, clean and dry splints, and with baby freshly bathed and dried. It is essential to keep the ears dry and clean. After any episode of inflammation, you should use Cavilon Spray which creates a barrier film to protect sensitive skin.
Always follow the Fitting Guide closely and remember that it is of paramount importance to thoroughly wash your hands with soap, and dry them on clean towel, before you fit the splints, and every time you change the tapes. Monitor the area closely and remove the tape and splints immediately if any inflammation reoccurs; as before, allow the area to heal completely before applying the splints again. If you are having trouble keeping the area clean and dry, change the tapes more regularly as a precaution.
Remember - inflammation is temporary, but early ear correction will make a permanent, positive change to your child’s life, and should avoid teasing and surgery, so patience and perseverance are essential. Ears often drift out in the first six months of life, so the more you can keep the splints in place, the higher the chance of preventing the ears from drifting out further, and the higher the chance of permanently reducing the existing prominence.
Paradoxically, children who develop a tissue reaction, and children with eczema, often achieve a better, quicker result, perhaps because the influx of prostaglandins into the inflamed area has a beneficial effect in speeding up cartilage maturation (the hardening process).
If you are concerned that your baby has an infection, rather than simply inflammation, you should consult a medical professional.
There is no definite splintage period that suits all situations, but it is always safer to add at least double the amount of time missed to the total length of the splintage period for the best chance of a good result.
Breastfeeding when you begin splintage will keep the cartilage soft and more mouldable. Once you notice that the position / shape of the ear has begun to improve, you could begin weaning if you are ready, which will enable the cartilage to harden more quickly, and keep the corrected shape and position. This would be perfect timing, and provide the best chance of good result.
For splintage to be effective, the cartilage needs to be soft enough to be remoulded, and then to harden enough, by the end of the process, to retain the corrected shape.
When the cartilage is softer, it is more pliable and easier to reshape. However, if the splints are removed before the cartilage has hardened sufficiently to retain the new shape, this correction can easily be lost. It is a common mistake to take the splints off too early, after a quick initial response.
Conversely, when cartilage is harder, it is more resistant to change and takes longer to reshape, but once it has been moulded, it is better able to hold this shape permanently.
A fast initial response means that the cartilage is soft and easily moulded. However, in these instances, in order to effect a permanent correction, splintage must be maintained until the cartilage hardens. A slow start is therefore not predictive of a poorer end result provided you splint for at least the recommended time.
Our best advice is to be persistent and periodically photograph the progress.
For splintage to be effective, the cartilage needs to be soft enough to be remoulded, and then to harden enough, by the end of the process, to retain the corrected shape.
When the cartilage is softer, it is more pliable and easier to reshape. However, if the splints are removed before the cartilage has hardened sufficiently to retain the new shape, this correction can easily be lost. It is a common mistake to take the splints off too early, after a quick initial response.
Conversely, when cartilage is harder, it is more resistant to change and takes longer to reshape, but once it has been moulded, it is better able to hold this shape permanently.
A fast initial response means that the cartilage is soft and easily moulded. However, in these instances, in order to effect a permanent correction, splintage must be maintained until the cartilage hardens. A slow start is therefore not predictive of a poorer end result provided you splint for at least the recommended time.
Our best advice is to be persistent and periodically photograph the progress.
Every ear is different, and it may be that your baby’s ears would benefit from splinting for a little while longer. Our splintage period table is a ‘rough guide’ only, as it is impossible to accurately predict the rate of hardening of cartilage for any individual. Breastfeeding also has an impact on the length of splintage required, so ensure you have adjusted for this accordingly.
It is encouraging that splintage is effective in re-moulding your baby’s ears, although a little more time may be required in order for the cartilage to harden in the corrected position, after which time the ears should remain permanently corrected.
If possible, try to keep the splints and tapes in place for up to two weeks at a time, but change the tapes if they are wet or are no longer doing their job. Immediately upon removing the splints after the period of correction, take photographs and measurements (for Stick-Out Ears). You can then monitor the correction. If you feel the ears are starting to lose the effect of the correction, simply re-fit the splints for a further period.
Our guidance table is a ‘rough guide’ only. Every ear is different and it may be that your baby’s ears would benefit from splinting for a little while longer. Breastfeeding also has an impact on the length of splintage required, so ensure you have adjusted for this accordingly.
As baby’s parent, you see the ears every day and it can be difficult to see what progress has been made over the whole period of splintage. If you continue with splinting for a while longer, you can see how to monitor progress here.
At least 5% of people have abnormally shaped or stick-out ears. In around 2% of babies, the ear protrusion increases markedly in the first six months of life, some because the folds needed to keep the hardening cartilage against the side of the ear are missing, some because tiny muscles push the ears out, and some because the ears are easily caught and pushed out by external forces from things like hoods and head cosies. In these ears, it is necessary to overcome the forces driving the ears out, before they can be pushed back against the side of the head. It is certainly likely that your baby’s ears are much better in appearance than they would otherwise have been without EarBuddies, but we would recommend that you continue with splinting for a while longer yet.
Yes - we ship to almost every country in the world, with the exception of Afghanistan, Cuba, Iraq, Libya, North Korea, Somalia, Syria, Zambia. Please note, however, that we cannot be responsible for failures in shipping, and if your country's mail system is unreliable, we recommend using a Shop and Ship service.
Estimated Delivery Times are:
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Destination
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Estimated Delivery Time
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UK
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1 - 2 business days
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| Western Europe | 3 - 6 business days |
| Eastern Europe | 4 - 6 business days |
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USA & Canada
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2 - 10 business days
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Australia
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6 - 12 business days
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Rest of World
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5 - 20 + business days
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Saturdays, Sundays, UK Bank Holidays and Holiday/Festival and Religious Days in all countries of delivery are not considered working or business days. The day of dispatch is not included in delivery estimates.
The shipping cost is calculated automatically at checkout. Simply enter your shipping address.
Yes - for full details see our Delivery and Returns Page.
If you place another order on the same day, and before our shipping deadline of 15:00 (UK time) Monday to Friday, and let us know immediately using our Contact Form, including all the order numbers, we will do our best to combine the orders in a single package.
EarBuddies are supplied only through our Online Store.
Click on the flag in the menu if you wish to change to the currency of a different country.
You will receive an email with tracking information as soon as your item is shipped. All shipments are tracked within the UK and to the international delivery entry point in the destination country. If your destination country offers a tracking service then you should be able to track the progress of your goods within this country using your tracking number and the tracking facility of your destination country’s postal service (see FAQ below).
You can find your tracking number in the shipping confirmation email (sent once your order has been dispatched). If your destination country offers a tracking service then you will be able to track the progress of your goods within this country using your tracking number (links in the table below, if available).
All our shipments are sent First Class using Royal Mail which is usually fast, secure and efficient. The Royal Mail International Delivery Service uses the postal service of the delivering country; that is the service that delivers your daily mail. From the international delivery entry point within the destination country, the package is in the hands of your national postal service, and we hold no sway over them.
Goods entering international Customs terminals may be subject to general delays, as well as specific checks, and we are not able to influence these. If you wish to chase the status of your order, contact your national postal service and/or customs, they should be able to track your goods within the destination country using their internal systems.
The tracking facilities for some of our frequent shipping destinations are listed below:
We make every effort to allow as many customers as possible worldwide to purchase EarBuddies products. We hold no sway, however, over the Customs handling in individual countries, or the processing of international packages in the country of delivery. If you order using our standard delivery option, but the postal system in your country is unreliable, then in most cases the goods will arrive safely, albeit sometimes a little late. However, EarBuddies cannot be held responsible for delays or non-deliveries.
If you want to be certain of a successful delivery, we recommend that you purchase through a Shop and Ship system. Some of our customers use www.ShopandShip.com. Click here to see a tutorial on how Shop and Ship works.
If you are worried about shipping delays, we would always strongly recommend the Premium Pack, so you have everything you need, and you aren’t caught out by shipping delays if you need to order additional supplies.
All our shipments are sent First Class using Royal Mail which is usually fast, secure and efficient. Although courier delivery seems like a faster option, in our experience the goods are much more likely to be held in Customs, even with all the correct documentation.
If your country's mail system is unreliable, we recommend using a Shop and Ship service, such as Aramex. Some of our customers use www.ShopandShip.com. Click here to see a tutorial on how Shop and Ship works.
It is most likely that your bank has refused to allow transactions on a foreign website (Ear Buddies Ltd is based in the UK). Contact your bank / credit card provider to ask them to authorise the transaction, and then try again. Alternatively, you can try a different card.
It is your responsibility to provide the correct address; this includes providing a PO Box where one required is by your country’s postal service (specifically United Arab Emirates (UAE) and Qatar), and avoiding using a PO Box address if shipping to the country uses the Royal Mail International Signed Service, or International Tracked & Signed Service, and there will not be anyone present to sign for the item (you can find out which service is available in your country by entering your shipping address in the 'Shipping Method' section at checkout).